I've posted before about how a lot of communications today seem so boring compared to their context - shows like The Sopranos, Big Love, even CSI are just so much more richer, complex and nuanced than the stuff we produce for brands. The net result being no wonder people are getting bored by ads. (I know this is a TV-centric example but I think you can easily expand it in to other media, whether online or print (think comic books like Infinite Crisis).
Well, I have just stumbled across a great post on Steven Johnson's blog that talks about the phenomenon of Lost. Steven points us to a post by Dan Hill that talks about why Lost is new media. There's a lot of stuff here but the most interesting thing to me is the Lostpedia wiki where the show's fans collective imagination runs wild over the the mystical whispers, hieroglyphics, mystical allusions and philospohical references. It points to a piece of content packed full of depth and nuance.
Just more food for thought / ammunition about why our overly simplistic way of describing brands and developing communication has to change. We need to get over reductionism and really being to pack our brands with denser meaning (Russell Davies has produced a great video about this where he talks about compressing complexity).
While I find the "point" of the post very interesting, the more I thought about the brands I work on...and the brands I consume...I just don't know if I want more meaning from them.
I think the best brands are the ones that realize they are simply enablers. Brands that find a way to help people live their lives better, faster, more fun, calmer, more confident, with a smile on their face, etc. are the brands that win.
By adding more meaning to the brands I worry that they would come across as self-serving and self-important, when the real importance resides within the consumer and their lives.
Just thinking out-loud hear...
Posted by: Scott Burns | April 20, 2006 at 12:57 PM
Scott
Fair points - and hopefully you'll trigger some much needed conversation on the subject.
I have to say that personally I find 'brand as enabler' a rather dated model and at best only one way to think about brands (also feels a kind of category generic claim). Personally, the brands I see having success today are the ones that hold some point of view that you either agree with or disagree with.
But my point about complexity and nuance is not about clouding central meaning, rather it is about how a brand expresses itself. I just think those brands get more attention and will have more longevity. It's a horribly overused analogy (that has weaknesses) but if you think as a brand being a person, aren't the ones that you notice and have a long relationship with the ones that have a multi-faceted personality and change their expression over time and with their context (Madonna and Dubya are examples of this).
Anyway, hopefully this may start a bit of a debate
Posted by: Gareth | April 20, 2006 at 01:16 PM
This is something we've been talking about a lot lately as ads continue to get more and more homogenous.
I think your analogy of complex, interesting people is a good one. Part of the reason all of those shows are so successful is that they actually assume intelligent, curious people watch them. They make you think about things that haven't crossed your mind before and maybe even look at things you see everyday a bit differently. I've flown home from Salt Lake City before to no event, but recently (now that I've caught every episode of Big Love) it was amusing to imagine the family sitting next to me with their "babysitter" was really a polygamist family. I probably thought about that show for a good hour I was on that plane.
It's less about touting how "interesting" your brand and offering is and more about actually proving it with a thoughtful, provocative dialogue.
Posted by: Darcie | April 20, 2006 at 11:23 PM
Maybe I'm just getting stuck on the word "meaning"...because I agree that the brands that stand the test of time are the brands that are able to reinvent themselves.
But I will argue that I don't think people have relationships with brands...that strikes me as something brand managers and famously dead advertising executives speak of. I contend people have/use things they count on...things that work...things that make them feel happy....things that make them feel better than the other guy on the train.
Getting back to brands expressing themselves, I totally agree that the brands who are willing to polorize themselves...disliked by some yet LOVED by just as many...will continue to be the brands we all longingly look to for inspiration.
Have a great weekend!
Posted by: Scott Burns | April 21, 2006 at 06:55 PM
Scott,
I would ask you to think of the things that you have/use that you count on, the things that make you feel happy and the things that make you feel better than the other guy on the train. Now throw them away (not literally) and replace them with something that functions in the same manner but that's generic.
Doesn't it feel a bit like breaking up with someone who'd started to become a significant part of your life?
They always say you can tell a lot about a person by the relations they keep. I think it's similar with brands.
Posted by: Darcie | April 24, 2006 at 05:26 PM